Revenue Cycle Management

New classes or new hires every 6 weeks for their call center needs

OBJECTIVES

A major healthcare provider faced significant staffing shortages that disrupted call center operations and impacted patient care. These challenges, coupled with an underperforming staffing partner, hindered their ability to serve patients effectively. They turned to The Imagine Group to address their immediate hiring needs and enhance their overall staffing strategy in March of 2024.

APPROACH

Imagine adopted a strategic and tailored approach to solve the provider’s staffing challenges. Performing a contingent workforce analysis, with multiple workshops, allowed Imagine access to key decision makers & their pain points, timelines & deadlines for hiring, and created escalations paths so both organizations had clarity on expectations and service delivery. This included leveraging an extensive talent network and deploying innovative recruitment strategies, such as advanced screening techniques and data-driven sourcing tools, to identify and attract high quality candidates. With new classes starting every few weeks, our client needed their on boarding to be efficient. Streamlining the onboarding process to minimize downtime and ensure new hires were quickly integrated and prepared to contribute effectively.

SOLUTIONS

Imagines’ efforts went beyond initial expectations. While tasked with filling a specific number of call center positions, Imagine scaled their support significantly, resulting in new classes or new hires every six weeks for their call center needs. The relationship has expanded with The Imagine Group staffing both call center positions and IT positions such as developers, infrastructure analyst etc. By delivering quality candidates and exceeding expectations, The Imagine Group has solidified its reputation as a key player in transforming outcomes for large-scale providers.